Customer Experience
Dean Burdon
20+ years in customer experience leadership, blending operational excellence with human-centered design to improve retention, satisfaction, and team performance.
20+ Years
Customer experience & leadership
Proven Uplift
Retention & satisfaction improvements
People First
Coaching and team development
What I Do
Practical, measurable improvements across customer, people, and process.
Journey & Process Design
Map, redesign, and optimize customer journeys that reduce friction and drive loyalty.
CX Operations
Operational frameworks, KPI structure, and quality to scale consistent service.
Team Enablement
Coaching, training, and leadership practices that build engaged, high‑performing teams.